If it's the place out on the east side of El Paso, the guy doesn't run it anymore, his daughter took it over and has been running it for some time now. I dealt with her, and I met and talked to her dad, that's how I know all of this. The pad I got was well done IMHO, not concours but accepatable for me. When I first went there she had a factory AC pad in stock that looked really good but I needed a non AC.
Those pads are done with a mold, they are not handshaped like they used to do years ago. This "They can do the easy shapes but not ebody dashes" is definitely bullshit, you either have the mold or you don't!